Frequently Asked Questions

Who is behind Safe.Shop?

Safe.Shop has been set-up by the Ecommerce Foundation to facilitate global digital trade, making it easier for consumers and retailers to shop and sell online.

How can I file a complaint?

You can file a complaint using or complaint form. We strive to reply within 1 working day.  

How can I verify webshops?

In order to verify a webshop and check how trustworthy it is, you can simply go to our 'Search Shops' page.

Who determines the Global Ecommerce Code of Conduct?

The Ecommerce Foundation maintains the Global Ecommerce Code of Conduct. It is annually adapted to changes in technology and legislation.

Safe.Shop is a necessity

''I think a global trustmark for worldwide safe shopping is a necessity because buying through the internet is really taking off. It will ensure me as a consumer that - independent of what country I buy in - a trustworthy local party will support me when things go wrong with a seller in a country far away and that is a very comforting thought.''

- Martine de Bie

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