Frequently Asked Questions

Who is behind Safe.Shop?

Safe.Shop has been set-up by the Ecommerce Foundation to facilitate global digital trade, making it easier for consumers and retailers to shop and sell online.

How can I file a complaint?

You can file a complaint using or complaint form. We strive to reply within 1 working day.  

Safe.Shop is a necessity

I think a global trustmark for worldwide safe shopping is a necessity because buying through the internet is really taking off. It will ensure me as a consumer that - independent of what country I buy in - a trustworthy local party will support me when things go wrong with a seller in a country far away and that is a very comforting thought.

- Martine de Bie

Report logo misuse

Have you seen a website carrying the Safe.Shop logo which is not shown in our Certified Shop list? Then please report logo misuse.

Report logo misuse