Frequently Asked Questions

Who is behind Safe.Shop?

Safe.Shop has been initiatied by the Ecommerce Foundation to foster and promote global digital trade by making it easier for consumers and merchants to shop and sell online globally. 

How can I file a complaint?

You can file a complaint using our complaint form. We strife to answer your complaint within one working day. 

How can I verify webshops?

In order to verify a webshop and check how trustworthy it is, you can simply go to our 'Search Shops' page.

Who determines the Global Ecommerce Code of Conduct?

The Ecommerce Foundation maintains the Global Ecommerce Code of Conduct. The code is annually improved to keep up to date with new social, technology and legal developments. 

What is the Safe.Shop script tracking?

Safe.Shop is a necessity

''I think a global trustmark for worldwide safe shopping is a necessity because buying through the internet is really taking off. It will ensure me as a consumer that - independent of what country I buy in - a trustworthy local party will support me when things go wrong with a seller in a country far away and that is a very comforting thought.''

- Martine de Bie

Report logo misuse

Have you seen a website carrying the Safe.Shop logo which is not shown in our Certified Shop list? Then please report logo misuse.

Report logo misuse

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